We are experiencing a high volume of emails, so there may be a delay in our response to you. Please note that we are prioritizing our responses based on when you are travelling so we will respond to you in due course.

Contact Us

Times are hard for travellers. We know you may be rethinking and rearranging your travel plans – or cancelling them altogether.

Like many airlines and travel companies, our call centre is experiencing higher than normal volumes and we are prioritising customers who booked after November 21st 2024 or are due to travel in the next 30 days. We would like to thank you for your patience and understanding during this time.

Existing bookings

If you have an existing booking with us please enter your booking details below to get tailored advice:

Note: You can find your 6 digit booking reference on your booking confirmation email.

Haven't booked yet?

We are currently experiencing high call volumes relating to the COVID-19 outbreak. We encourage you to view our frequently asked questions below.

FAQs

Coronavirus COVID-19

Take a look at the information on our dedicated Coronavirus (COVID-19) page.

How to pay

Pay for flights with PayPal, Alipay, American Express, Apple Pay and more! Alternative Airlines makes paying for flights fast and convenient.

Name changes

Need to change the name on your flight ticket? Find out how to change the name on reservation & what happens if you change your name before travel.

Flight schedule changes

Find out what steps to take if your airline re-schedules your flight.

Buy flights on finance

Book flights now and pay with many finance options. Pay for airline tickets in instalments with PayPal Credit, Klarna or Affirm.

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